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Changing the Site Owner

It is essential that each Fresco website has a suitable person who is able to accept the responsibilities of the Site Owner.   

Only the current Site Owner can nominate a replacement. If they are no longer available then your Divisional Comms lead will need to approve a new site owner.  

Eligibility

Your nominated new Site Owner must already have an account and hold the Site Administrator role (see your site’s People list).

The nominee has to have an SSO account and be a member of University staff or a post-graduate. Card status will be verified when the nominee is invited to sign into the Fresco site during the transfer process.

The following are not eligible to be a Site Owner:

  • Academic Visitor
  • Card Holder
  • Retirees
  • Registered PT student
  • Undergraduate student
  • Virtual access (academic and non-academic)
  • VRO student

Ineligible card types: AV, CB, CL, FB, FR, FS, PT, UG, VA, VC, VD, VR, VV and VX

How to change Site Owner

To start the transfer, submit a Service Request to the Fresco Service team using the “Issue or Question” form and include accurate details of the new site owner:

  • Full name
  • SSO username
  • Email address
  • Preferred ownership transfer date

Changes may have been made to enhance this feature since we last updated this page. See What’s new for the latest release information.

Last updated: 23 July 2026

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