Error pages
Role: Site Administrator, Site Manager
Customise the 403 and 404 error messages displayed to users accessing content on your site.
Related information
How to edit
Types of error page
- 403
- This is displayed on a live site when someone tries to access a page or setting on your site they don't have user permissions to see
- Anonymous users (anyone not signed in) will see it if they are sent a link to an unpublished page
- Anonymous users will see it if they use a bookmarked link to a page which has subsequently been unpublished
- 404
- This can link people to your homepage or an information page you have provided when a page they have requested is missing
Create an error page
- Create an error page before you add it to Basic site settings
Example 403:
You must sign in using your SSO credentials at the /user page to access content.
You may not have the appropriate user permissions to access this content.
Note: this isn't the message which displays when a site is restricted:
'You are not authorized to access this page.'
It isn't possible to change this message
Configuring site settings
- Go to Settings > Basic site settings
- Default 403 (access denied) page
- This page is displayed when the requested document is denied to the current user. Leave blank to display a generic "access denied" page
- Default 404 (not found) page
- This page is displayed when no other content matches the requested document. Leave blank to display a generic "page not found" page
- Search for the page you have created
- Save configuration
Changes may have been made to enhance this feature since we last updated this page. See What’s new for the latest release information.
Last updated: 7 April 2026